If you own, manage, or run a hotel you know that it can be really stressful as there are just so many different moving parts that go into it. Not only do you have to worry about pleasing hundreds of different people on any given day, but you also need to maintain a high level of professionalism – especially if it happens to be an upscale hotel. If you are in need of a little help, don’t worry! Here are 3 tips for running a hotel.
Maintain Your Pool
It is very common for people to choose a specific hotel just because it has a pool and they are interested in laying out by the pool for the majority of their vacation. Sometimes, people even take a little staycation and stay a couple of nights at a hotel in their own city just because they want a little pool time.
For these reasons, it’s important that you get your pool professionally cleaned on a regular basis. Guests will notice if the pool is not clean or maintained, and that is not a good look. They likely will not return and may leave a bad review or tell people they know not to stay at your hotel. For all of the customers you will make happy, it is definitely worth it to put a little bit of money into the upkeep of your pool.
Have Someone Working In The Lobby At All Hours
Though it is certainly true that most of the time people are asleep at night and will not need anything from you, it is good customer service to keep your hotel lobby open 24 hours a day. There likely will not be much foot traffic between the hours of 3am and 6am, but just in case anyone needs your services you will be available to them and that will go a long way.
Not only is always having someone working in your lobby a good thing for your current guests but it could also potentially help you to fill any rooms that still may be empty at the very last minute. Weary travelers often have changes of plans and are forced to find accommodations late at night in which case you will be there for them and they will not forget that!
Most hotels offer a bed, a television, a bathroom, and a few other amenities such as balconies, pools, hot tubs, spas, bars, and restaurants. But going above and beyond and standing out against your competition will help your hotel business to thrive.
Running a hotel isn’t easy, but it can be rewarding and fun. Hopefully, these tips help you to get your hotel to where you want it to be!