Listening Is The Key To Retaining Customers

Over 80% of customers say they would switch suppliers after a bad call center experience; giving your consumers the highest quality service possible is essential to keeping them sticking around. Even just one positive impression can kelp keep a customer for life, but one bad interaction can push a customer into the waiting arms of a competitor.

Today, communication is often just a click away and as a result, consumers should have no issues reaching their suppliers with questions or problems. For 45% of consumers, phone correspondence is the most preferred channel of communication, but the rise of online chat is also making headway in world of customer satisfaction. Over 40% of consumers have interacted with a supplier through means other than phone or email.

Do your customers feel heard? Take a look at this infographic for more on upping your customer service game, how to improve customer retention, and give them quality service they won’t find elsewhere.

Listening Is The Key To Retaining Customers 1
Listening Is The Key To Retaining Customers 4
Brian Wallace is the Founder and President of NowSourcing, an industry leading infographic design agency , based in Louisville, KY and Cincinnati, OH which works with companies that range from startups to Fortune 500s. Brian also runs #LinkedInLocal events nationwide, hosts the Next Action Podcast, and has been named a Google Small Business Advisor for 2016-2018. Follow Brian Wallace on LinkedIn as well as Twitter.

More from author


Leave a Reply!

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Celebrate the 2020 NBA Champions with LEBRON23

Listening Is The Key To Retaining Customers 10

Related posts



Latest posts

How Can You Survive Working From Home

Working from home is something that more and more people are having to come to terms with as a permanent fixture...

Why Telecommunication Is Important For Businesses Now More Than Ever

Some might make a mistake in thinking that telecommunication is simply about telephones, not recognising the value that it still has in...

Why The Outside Of Your Business Should Look As Good As the Inside

Business owners face immense pressure in today's competitive environment to deliver outstanding services and goods while striving to keep their employees happy...

What I'm Currently Reading

Who Moved My Cheese?
The One Minute Manager
David and Goliath: Underdogs, Misfits, and the Art of Battling Giants
The FabYOUList: List It, Live It, Love Your Life

James Hicks's favorite books »

Want to stay up to date with the latest news?

We would love to hear from you! Please fill in your details and we will stay in touch. It's that simple!

%d bloggers like this: