Facility Parking Maintenance for Employee & Customer Satisfaction

While it is often treated as an afterthought, parking facility maintenance can have a tremendous effect on the way customers and employees alike view your business or enterprise. Successful parking facility management is about much more than simply ensuring that a certain number of spaces are available, and you can improve employee performance and customer satisfaction by following a few basic principles. Use these ideas to take the guesswork out of managing your parking facility.

Preventative Maintenance

Parking facilities should be inspected on a regular basis. Litter, overflowing garbage bins, and oil spills should all be cleaned routinely. Light bulbs should be replaced as needed, and parking spaces should be clearly marked and repainted when they start to fade. Stairwells and elevators should also be well-lit for security and safety.

In addition to this daily work, the whole facility should be power-washed several times per year, especially in winter climates when road salt tends to accumulate. This type of regular maintenance will help customers perceive your parking facility as clean and safe, which means that they will continue to park there.

Revenue Control Equipment

Image via Flickr by dankueck

For your parking facility to continue to generate income, it will need to have well-maintained equipment. Ticket spitters, ATMs, and gate kiosks can easily become dirty, as they operate continuously throughout the day and are used by many different individuals. Daily or weekly maintenance on these pieces of machinery will ensure that they continue to function, allowing customers to experience as smooth a parking process as possible.

Offering Options to Customers

The collection of revenue is an important facet of parking facility maintenance, but there are a number of ways in which it can be approached. You should always employ a strategy that puts customers first and foremost. For example, allowing customers to pay for parking via a smartphone application can virtually eliminate the hassle associated with pay stations and ticket machines. Conveniences and amenities should also be extended to your employees. If you can offer parking passes or programs to simplify parking needs, your employees are more likely to deliver customer service with a smile.


Of course, when you’re running a business, you need to focus on your particular product or industry. Outsourcing the maintenance of your parking facility to a third party can allow you to concentrate your energy on your work without compromising the quality of your parking garage or lot. Companies such as National Parking in Atlanta provide valet services, transportation and shuttles, event parking services, and overall parking management. This is a fantastic way to make sure that your parking facility is getting the attention that it needs.

A good parking management strategy will improve the quality of life for your customers and your employees, allowing you to focus on the needs of your business. While there are many aspects to consider, following these basic principles and always thinking of the customer experience will allow your parking facility to generate support and revenue for your business.

He's an avid gadget geek and spends most of his time reading or writing.

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