It’s the desire of most businesses to provide a stable, reliable platform for their users to interact with, make orders from and have an avenue to open support tickets. The platforms in question? A website or mobile app. These two have the most benefits in making sure that you keep on top of your ability to respond to your user queries. A business that is proactive about customer interaction is a positive business by definition, because it assumes among all other things that the customer is worth relying on, and they notice that.
In order to provide this form of positive exchange with your clients, you need to keep a stable presence. Any downtime is, depending on the size of your firm, potentially keeping tens or hundreds of customers from engaging with your service. Consumers are a fickle bunch, and quite rightly. Why should they have to battle with using your service when their time is money and money is time?
This is not even to mention the actual funds they will place down using your firm. If your business is running some form of subscription model, any form of extended downtime, bug issues or other negative problem is directly going against the business contract you have engaged with by the end user in order to stay contributive to your obligations.
But what keeps your business functioning well, and how do you make sure that you keep it so? Well, the method most responsible for success by far is:
Test Case Management
Test case management is a useful tool that makes sure all of your software is operating up to speed. The most popular form of this by far is Jira testing, as it provides a more wholesome approach to assessing the workflow you use to identifying issues, and can give you better solutions for tackling those issues. Test case management allows you to stay on top of these issues by using proper metrics, date and fulfilling all utilities you might have for the software in future by checking they work now, today.
This can help you ensure that you are well provided for in the moments you need it the most, such as during your promotional ordering sales or a seasonal event that is directly relevant to the sale of whatever goods you have on offer (Christmas decorations for example.) Remember, stable software is software that has been excruciatingly tested, so be sure to fulfill this necessity for the best results.
If you need to, you might find that outsourcing this process is much easier than doing it in-house. Test case management is quite a specialized field of understanding, and if you fail to meet the criteria that the test results bring up for you, you could find yourself having more issues than you first expected.
As with anything, using good business foresight and common sense can help you overcome and prevent issues before they arise. That is the guiding mantra of test case management. Before adopting any new software package, or indeed selling one, be sure that it has undergone this stringent form of filtering, so you know that you are using or providing a quality product.
Your clients will silently thank you.