What It Takes To Be A Great Customer Service and Call Center Agent [Infographic]

For most businesses, customer service is the key to success. As a rule, companies who put effort and care into their customer service call centers have happier and more loyal customers. And yet only 31% of companies take a good look at the quality of their call centers, help train employees, and reward them for customer service improvement. Businesses that focus with training see a much higher rate of first-call resolutions at 65%, whereas companies that don’t train have only a 58% chance of first-call resolutions.

Though it may seem outdated, 90% of customers still want to resolve their problems over the phone, making the call center just as important as ever. Even just one bad customer service experience can send once loyal customers packing to do business with the competition. It has been shown that loyalty from one happy customer can be worth as much as 10 times more than just a one time customer.

As a consumer, what do you expect when you call customer service? Let us know your thoughts and your bad, or otherwise, customer service experiences in the comments and don’t forget to like and share!

Compliments of Adecco USA.

What It Takes To Be A Great Customer Service and Call Center Agent [Infographic] 2
Brian Wallace is the Founder and President of NowSourcing, an industry leading infographic design agency , based in Louisville, KY and Cincinnati, OH which works with companies that range from startups to Fortune 500s. Brian also runs #LinkedInLocal events nationwide, hosts the Next Action Podcast, and has been named a Google Small Business Advisor for 2016-2018. Follow Brian Wallace on LinkedIn as well as Twitter.

More from author

Leave a Reply!

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Related posts



Latest posts

Microsoft GroupMe app updated for iOS with new Community feature – MSPoweruser

Microsoft today updated the GroupMe app for iOS devices with a new feature. The new Community feature will allow you to find other groups...

All-In-One Messenger can merge all your messaging apps in one place

Most of us use multiple messaging apps these days to stay connected with different groups of people. These include Slack for business or work,...

How To Prepare Your Business For Global Expansion

Knowing when it is time and how to take your business to a new level is an important skill for any owner...

Want to stay up to date with the latest news?

We would love to hear from you! Please fill in your details and we will stay in touch. It's that simple!