The Power of Offering Quality Customer Service [Infographic]

Service can make or break a company. Almost four out of every five companies seem to claim they offer “superior customer service.” Only about eight percent of customers agreed with them. Poor customer experiences result in an estimated $83 billion loss in sales. Consumers don’t mind paying more for better service—in fact, 86 percent will do so. Offering good customer service, especially when the majority of companies aren’t doing it right, can be a competitive advantage that increases sales and customer loyalty.

“The person who helped me was nice.” “They did not pass me around.” “The problem was resolved quickly.” Companies should strive to generate these types of comments from their customer base. In order to do so, however, companies need to have happy, efficient employees who genuinely care about the issues of customers. Companies need to ensure that information is mobile for their employees.

To learn more, check out the infographic below!

Click CS

Brian Wallace is the Founder and President of NowSourcing, an industry leading infographic design agency , based in Louisville, KY and Cincinnati, OH which works with companies that range from startups to Fortune 500s. Brian also runs #LinkedInLocal events nationwide, hosts the Next Action Podcast, and has been named a Google Small Business Advisor for 2016-2018. Follow Brian Wallace on LinkedIn as well as Twitter.

More from author

Leave a Reply!

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Related posts



Latest posts

How to keep your RV in great condition

Traveling around the country in an RV is a fantastic way to spend your vacation. It truly feels like an adventure: you...

How Much Is a Lawyer Going to Cost You?

One of the primary reasons people are unsure of whether or not to hire a lawyer, even in situations where they really...

How The ‘New World’ Looks For The Future

We have all been through a very strange few months as 2020 has certainly not been the year anyone really expected. The...

Want to stay up to date with the latest news?

We would love to hear from you! Please fill in your details and we will stay in touch. It's that simple!