Customer Service in Social Media

Gone are the days of spending hours on the phone with customer service to try and resolve an issue. Social media has replaced the phone in terms of customer service and with good reason. Almost everyone is on some sort of social site, and they check it regularly, so it makes perfect sense that businesses are taking advantage of this and reaching their customers through the easiest way possible.

The infographic below presented by Click Software provides deeper look into customer service’s migration to social media.


Brian Wallace is the Founder and President of NowSourcing, an industry leading infographic design agency , based in Louisville, KY and Cincinnati, OH which works with companies that range from startups to Fortune 500s. Brian also runs #LinkedInLocal events nationwide, hosts the Next Action Podcast, and has been named a Google Small Business Advisor for 2016-2018. Follow Brian Wallace on LinkedIn as well as Twitter.

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