One the the most frustrating parts of a hospital or Doctor's office visit (besides the wait time of course) is the billing process. However, this is not always the case. There are some healthcare facilities that do a great job with billing and make is easy for both the patient and employee. This can help a hospital or Doctor's office retain their patients and maybe even have more referred to them. However, if a hospital has a poor billing system this can make an impact on the patient and could be the deciding factor on whether they return or refer friends and relatives.
Check out the infographic below presented by Connance to learn more about how gainging patient loyalty is important to growing your healthcare business.