As the years go by, the expectations for healthcare and health insurance are changing. Traditionally, health coverage has been provided by employers; however, as the modern employee prefers work flexibility and gig opportunities – that benefit is beginning to fizzle. 84% of today’s employees have experienced burnout from overwork. Understanding that working differently does not equate to working less, the future of healthcare for Millennials and Gen Z will be completely revamped.
Along these lines, millennials want to know their physician is reputable before visiting. In fact, 76% of patients read reviews from other patients before choosing a doctor, therapist, or other health provider. Additionally, millennials want capabilities to book appointments and pay bills online – 74% prefer this convenience to in-person exchanges. Customer service is at the top of the priority list, as well. 47% of millennials have even switched provides due to poor customer service; and in 2017, less than half of millennials felt supported by their healthcare provider.
The question remaining is: how will the industry apart to the requests of the younger generations? Continue reading to the infographic below for more infographic on the future of healthcare for Millennials and Gen Zers.