Over 80% of customers say they would switch suppliers after a bad call center experience; giving your consumers the highest quality service possible is essential to keeping them sticking around. Even just one positive impression can kelp keep a customer for life, but one bad interaction can push a customer into the waiting arms of a competitor.
Today, communication is often just a click away and as a result, consumers should have no issues reaching their suppliers with questions or problems. For 45% of consumers, phone correspondence is the most preferred channel of communication, but the rise of online chat is also making headway in world of customer satisfaction. Over 40% of consumers have interacted with a supplier through means other than phone or email.
Do your customers feel heard? Take a look at this infographic for more on upping your customer service game, how to improve customer retention, and give them quality service they won’t find elsewhere.