Have you ever scheduled an appointment with a service technician and immediately cleared your schedule because you knew he just wasn’t going to show up during the allotted time window? And you may as well clear a day next week as well, because when he does show up he’s either not going to know how to fix your problem or he’s not going to have the right tools on his truck. I can get really frustrating, and it is the main reason why so many people are so dissatisfied with service providers.
The fact of the matter, though, is that these problems are rarely the fault of the service technician. Schedules are overbooked to account for cancellations, extra priority appointments are added in as needed, and things like traffic and lunch breaks are rarely accounted for. Learn how scheduling service technicians can be streamlined using a mobile workforce administration system. It could help your company provide a better customer service experience!