When we talk about common violations of consumer rights we are talking from the business’s point of view. Some organizations sell products or services that are contradictory to consumer interest and can cause physical harm or emotional distress. As much as the consumer needs to be vigilant and informed about his or her rights, it is also the duty of the law to keep spurious practices adopted by these companies in check. There are some businesses that may violate consumer rights and it is the duty of the government to control these violations for the safety of the public.

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Most Common Violations
Some of the most common violations include illegally selling tobacco to minors and including false information about the product such as the ingredients or weight. Other violations include incomplete information about the product, deceptive advertising, and lack of proper packaging.

Protect Consumers
The government should ensure that businesses know and abide by the laws. They need to be responsive to all types of consumer questions and concerns. There should be regular checks conducted by the government to ensure that the business is complying with all rules and regulations regarding violations.

A company can also address consumer concerns. A suggestion/complaint box is useful for consumers to write any complaints. Once these complaints are received, the case should be studied in detail and immediate action should be taken to correct the problem.

Routine Inspections
Governments in many countries do random checks on companies and verify whether they are abiding with laws regarding consumer rights. If consumers’ complaints are found to be genuine then strict action is taken against the business and the court may also order it to pay compensation to the consumer.

Free Copies
Free copies of common violations against consumer rights are made available for the public to refer to. The compliance materials are available in English as well as local languages of the region. All this ensures that the customer is well aware of his rights and there is a fair marketplace for consumers.

Extra Steps
Some governments also go that extra mile by partnering with community-based organizations which distribute information materials. The violations are also published in newspapers and on the Internet so that people become more aware of the situation. This way, the consumer can avoid getting caught in unfair or unfavorable circumstances.

Things businesses should know
There are certain factors that every business should know. The business should be well aware of all the laws that it needs to comply with. If a license is necessary to operate the business, it should be obtained within a reasonable frame of time. Every business should remember that it is being watched and it could fall in trouble if it violates any of the laws, and businesses can spread the message of ethics to the consumers and set an example for other businesses.

Businesses having sales volumes over a particular figure need to post product prices on the packaging. There should be no discrimination in the price based on gender, culture, or age. In case goods need to be weighed, then the measures and scales used should show the true value. Businesses that sell tobacco products or alcoholic drinks should have a valid license to do so at all time.


This article was written together with Robert Tritter, an aspiring lawyer who looks forward to making a positive impact in the world. He writes this on behalf of the Spencer Law Firm, your number one Orange County Consumer Rights Attorney. Check out their website today and see how they can help you!

1 COMMENT

  1. Swach Bharat Swasth Bharat catchy slogan to be title song

    Government Hospitals with nexus with private chemists and doctors come under the Consumer Act. How? The Consumer Commission should apprise the Ministry of Consumer Affairs that the nexus besides government hospitals not equipped with facilities and medicines and tests recommended to their private brethren makes them equally responsible under Consumer Act.

    Newspapers and television news channels every summer in India as usual are covered with news of water borne diseases. Seems the various germs are more active and environment and hygiene permits them to harrass the human race. Are we more delicate than birds and butterflies .Seems so. Should this not be in the jurisdiction of the Tribunal which considers only Greens essential for health as they provide oxygen. Then why are air and water borne diseases not regulated yet. The common man is scared of enphilitis which has taken the death toll to several hundreds in Bihar, What is the Green Tribunal doing about trees which are causing the dreadful health problem. Most TV channels broadcasted infants mortality in Muzzaffarpur according to medical professionals due to hypoglaecemia. The cause is the leechee fruit gardens .Gardens causing infant mortality. Infants who are in early years of infancy and cannot walk around or crawl in fields. Will the television cameras please focus on the cause .Not a single channel blamed the weather though the treament given was children with a drip of saline water. Is the Medical Council going to look into it else Consumer Forums of the Districts look into it under supervision of the NCDRC. Its nursing which was lacking .

    Every year the virus is rechristened to save failure in its prevention . Why do we need hospitals to be full to its utmost capacity ,patients lined up. This is a clear sign of maladministration in providing basic healthy conditions. Prime Minister Narendra Modi should extend the Swaach Bharat solgan as usual to Swaach Bharat,Swastha Bharat. Bharat resides in the villages.

    The Panchayats Bloc head is unable

    Municipal laws and restrictions do not seem to work .Cleaning drains, providing clean water to drink, air which is free from infection is required more than the slogan on environment which has with time no longer holds water. In villages nature is bountiful but man has made the environment unhealthy by not providing proper disposal .

    Typhoid is rampant every summer. Why can we not plug the cause. Water, coconut water, ice creams bring relief in summers and are popular in cities. FSSAI has taken care to renew the license every year of ice cream manufacturers. All instructions on contents including date of manufacture, date when it is best before are printed on sealed covers which were not as in earlier days. Then why do school children fall ill . Is the retailer’s cart unhygienic. Have we taken care and mark them after checking as approved in districts , cities.

    Cold machine water is in demand by those on outdoor assignments at bus stands and pavements .
    Can they not use disposal glasses as the glasses in which water is served can hardly be cleaned due to lack of water to wash.That goes for the glasses. Coming to quality of drinking water should be as a student I use to get infection everytime I consumed the water and used to wonder why even if I use my own glass. This question that haunted me every summer was answered when on my visit to West Delhi I witnessed in the evening at the place which did business of provided this water that on returning to deposit money the owner checked consumption of water with a dirty stick which was put in to measure the level of consumption. District Consumer Forums should suo motu take up these in the welfare of the consumer. The National Green Tribunal cannot wait for a petition to be filed to remind them the purpose of saving the environment is for the sake of the health of beings.

    Its a wake up call when such atrocities are reported. These were on and must be in other parts of the country where cries and woes of the poor are silenced and not surfaced Man indeed is a Selfish Animal as described by political philosophers.

    This can be seen from the plight of the poor which is as bad as the stray living beings are kept as pets as long as required and let loose to be crushed Its painful sight as we cross roads and colonies of metros .This is a call for vets too.Have the vets ever tried to nurse them. No .Why? Because that is what Man is.

    So, lets wait to reap what we sow. Man is trying to locate water on the moon seems a joke on earth.

    Sewa Hak Se Karvao. JAGO aur JAGAO.

    Sent from my i pad

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