Gone are the days of spending hours on the phone with customer service to try and resolve an issue. Social media has replaced the phone in terms of customer service and with good reason. Almost everyone is on some sort of social site, and they check it regularly, so it makes perfect sense that businesses are taking advantage of this and reaching their customers through the easiest way possible.

The infographic below presented by Click Software provides deeper look into customer service’s migration to social media.

Customer Service in Social Media 1


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