To all my Apple faithful – I’m back !!!
I sit here writing this post with a phone I’m very familiar with – went with the same ol’ 16GB black iPhone 4 (just like I had before).
Some of you may recall me writing about my journey over to the “Android Side” (see that post here). Look, to be a non-biased and well-informed journalist, I felt the need to use other device platforms and get a 1st hand experience to talk about. I took a ton of heat from some of my diehard Apple fan
atic friends, but I feel I’m much more of a trusted technology advocate for doing the test.
Up until late this afternoon, I was an AT&T Wireless customer. I had been with them for a long long time (since the old Cingular days). The majority of my family is on AT&T, many of my close friends are as well, but there was always something about them that I’d continually shrug off and attempt to ignore. The dropped calls.
I’m in Northern California (shouts out to Roseville and Sacramento), but do a ton of traveling across state, across the country and international every now and then. Having reliable cellular coverage is priority #1. I can deal without the ability to do voice and data simultaneously. So with that – I’m now on Verizon Wireless.
So I casually walk in the my local Verizon Wireless store and immediately begin to enjoy the air conditioning, since it’s over 100 degrees here today. I’m not going to use this blog and this post as a platform to unjustly talk negatively about a company, so no I won’t be bashing AT&T Wireless, but I will say this – the air in this Verizon store was much more relaxing than any AT&T store I’ve ever been in. By that I mean there was no mad house of people running around talking loudly, and the lights were actually on, not like the dimly lit AT&T stores I’ve been in.
Small distinctions I know. To be fair to AT&T I’ve walked into well lit and less busy stores a few times too, but I just felt more comfortable today with my Verizon experience.
Now keep in mind, I’m not your typical technology product shopper. As a matter of fact when I started talking with the associates, I told them of the pending tiered data plan offerings that their company would be implementing at the beginning of next month. During the conversation, I also informed them that I have worked for Apple, so know the product inside and out, own a digital publishing network, and have been on nearly every cellular network over the past 15+ years. So I know a bit about what I’m talking about and what I want…
What ultimately got me to change providers after so many years was 1 thing – the customer service.
My retail sales rep, Vineeta Eberspacher was phenomenal. I could honestly feel that her best interest was in providing me with the right device, plan options, and answering all of my tough questions. I hit her with the simultaneous voice and data question to see what sort of response I’d get. Obviously I was impressed with her response since I did eventually sign on the dotted line.
After the transaction, she graciously walked me through the MyVerizon online customer portal so I could set up more of my personal account specifics, then she walked with me to the door and thanked me for the business.
You don’t get service like that unless it’s part of your core competency. Atleast you don’t get service as good as that if it’s fake and everything about my experience today at the Verizon Wireless store was 100% genuine.
So I’ve switched providers. Will try to get others to make the switch as well. I’ll be back with the iPhone 5 comes out and will get my next iPad on the Verizon Wireless network too.
Thanks for the great experience !