Latreasa Goodman, 27, was issued a written notice to appear in court for misusing the 911 emergency communications system.
According to the report, Goodman called 911 three times Saturday to report that a McDonald’s employee wasn’t giving her a refund for the chicken nuggets she wanted.
When police arrived, Goodman said she purchased a 10-piece chicken McNugget meal, received her change and then was told McDonald’s had run out of McNuggets. Goodman said she tried to get a refund, but the cashier told her it was against store policy and that all sales are final.
“The manager just took my money and won’t give me my money back, trying to make me get something off the menu that I don’t want,” Goodman said in one of the 911 calls. “I ordered chicken nuggets. They don’t have chicken nuggets, and so I told her, ‘Just give me my money back,’ and she tells me I have to pick something else off the menu. She is not going to give me my money back, and she don’t have the right to take my money.”
According to the report, after police told Goodman the incident was not an emergency, Goodman replied, “This is an emergency. If I would have known they didn’t have McNuggets, I wouldn’t have given my money, and now she wants to give me a McDouble, but I don’t want one. This is an emergency.”
Listen to the audio here: [audio:http://www.aolcdn.com/tmz_audio/030309_mcnuggets_2_1-2.mp3]
Carlos Solorzano, operations manager for all McDonald’s restaurants in Florida, issued a statement Tuesday apologizing for the incident.
“Satisfying each and every customer that visits our restaurants is very important to us,” Solorzano said. “Regarding this isolated incident, we apologize for the inconvenience caused. In the event that we are unable to fill an order, a customer should be offered the choice of a full refund or alternative menu items. We regret that in this instance, that wasn’t the case.
“We want to correct our mistake. We will be sending the customer her refund, along with an invitation to return for her original order, on us. We never want to disappoint a McNuggets fan or any McDonald’s customer. Customer satisfaction is our top priority.” [via]